Free Shipping available from 49.00 GPB

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Frequently asked questions

What are the shipping costs?
Standard shipping in Great Britain up to an order value of £28.99 costs £5.95. For order values from £29 to £48.99, the cost for shipping is £3.95. For order values over £49, shipping is free for deliveries within Great Britain. We solely deliver to the UK territories England, Scotland, Wales and Northern Ireland.
What is meant by SSL procedure?
Your credit card details are transferred encrypted via 256 bit SSL procedure. This high security standard guarantees that your data can not be viewed by third parties under any circumstances. This means that purchases made in the Faber-Castell online shop are secure.
How long will it take to receive my order?
Orders placed by 2 pm Monday to Friday (except on holidays) will be processed on the same working day. You will usually receive your products within 2-3 working days. Orders placed over the weekend will be shipped the next working day. In this case, you will receive your goods within 4-5 days.
Do I have to accept cookies to place an order?
To place an order in our shop via the Safari browser on an Apple device, cookies must NOT be blocked. You can check it in your settings: Settings > Safari Browser > Privacy Policy > Cookies and Website Data > Always Allow
Can I return my package?
A returns slip is included with your order. You can list your reasons for returning the item etc. in the bottom section of the slip. Please include the completed section in the package with the items. Then you can print out a free returns label (at https://www.faber-castell.co.uk/service/local/gb/Right-of-Return) and affix it on the outside of the package.