Returns and Refunds

Returns

You can return your purchased items free of charge without providing a reason within 14 days after receiving the goods. Unfortunately, it is not possible to exchange goods for other products for logistical reasons. In this case, please return the goods and place a new order. 

How returns work:

If you would like to return any items from your delivery to us free of charge

  • please print out the return label from the return section in our webshop. 
  • For further questions feel free to contact our customer service: service.uk@faber-castell.com or here +44 2080977777 
  • Please fill out the bottom part of the return note with those items that will be returned and make sure it is sent togehter with teh returned parcel.

Refunds

The invoice amount of the returned after the arrival of your returns as soon as possible. Please note that the processing of your return may take a couple of days. We will inform you via E-Mail as soon as your parcel has arrived.