Payment and Security

We offer the following payment methods for your order: Credit Card and PayPal

Credit Card

You can pay by either VISA or MasterCard. To process your order, we need the card number, as well as the expiry date and the Card Security Code. This is the three or four-digit number in the signature field on the back of your card. The amount will only be charged to your card when the goods are shipped. 

Data encryption with SSL

Your credit card details are transferred via state-of-the-art encryption technology via 256-bit SSL (Secure Socket Layer). This high security standard guarantees that your data can not be viewed by third parties under any circumstances. This means that your purchases made in the Faber-Castell online shop are secure.                                                                     

Information on cookies:
To place an order in our shop via the Safari browser on an Apple device, cookies must NOT be blocked. You can check it in your settings: Settings > Safari Browser > Privacy Policy > Cookies and Website Data > Always Allow


You can pay easily and securely with PayPal. You will be forwarded directly to PayPal at the end of the order process. If you already have a PayPal account, you can log in with your login details there and complete the payment. If you are new to PayPal, you can proceed as a guest or open an account with PayPal. When you have finished, return to our page and complete the PayPal payment process. You will then receive a payment confirmation from PayPal by e-mail. The payment receipt is usually registered with us within a few minutes. Your order will then be processed directly. If the ordered items are returned, the relevant value of the goods will be credited back to your PayPal account.