Right of Return

How long do I have to return damaged products or products that don't meet my expectations?

We naturally do our best to make sure you are happy with your purchase in every way. If you still have a reason for being unhappy with your purchase, you can send the products back to us within 14 days after delivery. 

Please return only products in original packaging . Remember to add the return form to your return shipment.

 
Where do I send the products I want to return ?
 
Click here to go to our return procedure. Fill in your address and order number then click on "next".
 
Now you can print your return label. With this return label and the package you want to return, you can go to your local post office.
 

Please return the products to the following address:

Faber- Castell
Werner-Haas-Straße 5
74172 Neckarsulm
Germany
E-mail: service.uk@faber-castell.com


Please understand that we can not reimburse you for any damage to the products after delivery. Products purchased online cannot be returned at local dealers.